Rachel Hollis pulled into the drive-thru at an Oklahoma Burger King after picking up her two sons from hockey practice. Since Rachel is deaf, she did what she normally does in preparation for a food order: She had her order typed out on her phone, which makes it much easier to communicate with strangers. It usually does the trick just fine.
Unfortunately, things didn't go as smoothly on this particular day. Rachel pulled up her sons' order on her phone and saw the drive-thru employee's expression quickly turn to one of frustration.
Sensing the potential for a confrontation, Rachel hit record on her phone — just in time to capture the employee handing her a note.
Rachel says she tried to remain calm for the sake of her children in the back seat. It wasn't until she got home that she broke down in tears, exhausted and emotional from the unsettling experience. She says she has faced her fair share of discrimination, but never to the point where someone actually called the police on her.
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Burger King has since released a statement, according to KFOR: "All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed."
