They say that any publicity is good publicity, but this might not be exactly what one store was hoping for!
In this day and age, any of us can see something happening in the world, log onto our social media accounts and instantly let everyone know our personal opinion on the matter. While most of these responses don't hurt anyone, sometimes something will happen that "goes viral" and someone who was in no way close to being famous could suddenly find themselves receiving thousands of emails from total strangers from all around the world.
One woman seems to be going viral not for what she said, but for what a store said in response to a one-star Facebook review. She had gone to her local mall to buy some Christmas presents, and when workers at Papa Dan's Trains and More told her they were out of a particular product, she asked them to tell her when their next shipment was coming in.
The present was eventually in stock again, though it nearly sold out instantly. When she found out about this "bad customer service," she decided to let loose on Facebook and give the store a one-star review. She mentioned that her "Christmas was ruined," then decided she would be taking her business elsewhere.
But instead of taking this bad review sitting down, the store decided to strike back. They left a rather scathing response telling the woman how she was wrong and that it wasn't their fault — she hadn't paid to hold the present, therefore they had no obligation to do so.
No matter who you agree with in this scenario, it's pretty easy to be mean to someone online. You don't see the face of the person and therefore don't see what's going on; it's easy to lash out when you're mad, and it's even easier doing it when you're sitting at home and angry! Either way, both parties probably could have been a bit calmer about the whole thing.
Who do you think was in the wrong: the customer, the store… or both? Let us know in the comments below!
And please SHARE this story if you think we should all be a bit kinder to each other!
