Imagine seeking medical attention for an illness, only to find yourself trapped inside a medical facility after hours! For Austin and Christina Jennings of Bellevue, Texas, this nightmare became a startling reality when they found themselves locked inside an urgent care center.
The ordeal began when Austin Jennings visited an urgent care facility seeking treatment for strep throat and the flu. Accompanied by his wife, Christina, they were ushered into an examination room by the medical staff, who administered a breathing treatment and assured them that they would return shortly.
However, as time passed and no medical personnel reappeared, the couple grew increasingly concerned. Forty-five minutes elapsed, and still, there was no sign of anyone attending to them. When Austin attempted to leave the examination room to use the restroom, the situation took a dramatic turn as the alarm system was triggered, plunging the facility into darkness.
Recalling the harrowing experience, Austin expressed his disbelief, stating, “They just said they’ll be back to check because the doctor was going to come back and listen to my lungs again.” Christina echoed his sentiments, questioning whether they had been forgotten, as they heard staff bidding farewell to other patients and staff members.
With the alarm blaring and the building shrouded in darkness, the couple realized they were alone, locked inside the urgent care center. Faced with this predicament, Austin swiftly dialed 911, seeking assistance from emergency services. The dispatcher’s reaction reflected the unprecedented nature of the situation, as she remarked, “This is a new one for me!” For the couple, it was a distressing and bewildering ordeal, as they remained confined within the facility for an agonizing 25 minutes before being released.
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Following the incident, the urgent care center reached out to the couple to extend their apologies. In a gesture of goodwill, they refunded the $50 copay and waived the charges for the medication provided to Austin. Despite this, the unsettling experience left an indelible mark on the couple, underscoring the importance of ensuring the safety and well-being of patients in medical facilities.
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