We all know that customer service jobs can be trying at times.
That was certainly the case for a Starbucks barista who had the privilege of dealing with a cranky drive-thru patron.
However, working in customer service also teaches you that, while some people are jerks, most folks are just stressed out and undercaffeinated. We all get snappish before our coffee! Of course, that's no excuse to take it out on a barista.
Fortunately, this particular patron — identified only as Debbie — had the grace to feel embarrassed over losing her temper. She came back the next day, contrite and kind, to give the barista a very thoughtful apology.
We all lose our cool from time to time, but it takes a big person to own the mistake and do their very best to make it better. We applaud this woman for trying to make amends.
Scroll through below to see how she said, "I'm sorry."
[H/T: Love What Matters]
An unnamed Starbucks barista recently took to Reddit to share an incredible story about conflict and redemption!
His story, of a typical customer service kerfuffle with a surprising twist ending, ended up on the Facebook page Love What Matters.
Between Reddit and Facebook, it has now been liked tens of thousands of times, and hundreds have left comments offering their appreciation for the kind apology.
The barista who submitted the photo wrote: "A woman came through the drive thru yesterday and got a little irritated with me because we didn't have drink carriers. Today, she came back and handed me this."
The note from the formerly irritable patron reads:
Greetings Starbucks Barista!
Yesterday at your drive thru we had a less then cheerful encounter.
At no fault of yours, you were out of carriers and said you could not take my empty cup (trash).
I was less than understanding and my manner was curt.
I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect, not for you, not for me.
You are a young man, clearly working hard to build a future and you should be commended.Keep up your attitude of cheer & hope.
Stay hopeful no matter what kind of people cross your path (or drive thru 🙂 )
Surely, God has good blessings in store.
You taught this ole lady something yesterday about kindness, compassion and staying humble.
I thank you!
God bless you today and all your todays.
Debbie
In addition to the thoughtful note, Debbie added a very, very generous tip: a crisp $50 bill!
She told the barista to be on the lookout for "good blessings." If you ask us, the first one has already arrived!
If you love this sweet story of kindness and apology, be sure to SHARE and spread Debbie's powerful message of overcoming irritation with kindness!
These stories are based on posts found on Reddit. Reddit is a user-generated social news aggregation, web content rating, and discussion website where registered members submit content to the site and can up- or down-vote the content. The accuracy and authenticity of each story cannot be confirmed by our staff.
