Emily O'Connor is a young professional who was traveling from England to an island in Spain in 2019. She was booked on a flight via Thomas Cook Airlines.
The 21-year-old had walked through the airport in her high-waisted pants and a black bralette without incident, only to be stopped by the cabin crew upon boarding. She was shocked when the staff made an announcement over the intercom, calling her out in front of everyone and telling her she needed to cover up or else.
"Thomas Cook told me that they were going to remove me from the flight if I didn’t 'cover up' as I was 'causing offense' and was 'inappropriate,'" Emily wrote on Twitter. "They had 4 flight staff around me to get my luggage to take me off the plane."
Emily was distraught and humiliated, but she shared her story with the public with her now-viral tweets. Many people are taking her side.
The airline has since released an apology: "It's clear we could have handled the situation better. In common with most airlines we have an appropriate attire policy. This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don’t always get it right."
Since the incident, Emily proposed quite the solution that could help prevent this type of confusion and embarrassment on future flights.
