Rebecca King pulled up into a Starbucks drive-thru in St. Augustine, Florida. She heard the employee ask over the intercom, "Hi, welcome to Starbucks. What can we get started for you today?"
Rebecca didn't respond, then all of a sudden a woman appeared on the screen. Rebecca began to use sign language and the woman signed back to take her order. She was so stunned she went back the next day and recorded her interaction!
It's almost unheard of, but the employee, Katie Wyble, is proud to be using the new two-way video screens to provide excellent customer service to everyone, including those who are deaf or hearing impaired. She isn't the first Starbucks employee to learn ASL; Sarah did it to connect with others.
“I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Katie said. “I hope it helps make more people aware of what they can to do serve others in their communities.”
After Rebecca posted the video on her Facebook, it received over 6 million views. "Starbucks! This is what I'm talking about! Share it away! We can change the world," she wrote.
It's such a small difference, but it can make people who normally feel excluding from the hearing world, feel a little more connected.
"It is a big deal to [the] deaf community that Starbucks has one now," Rebecca says. "We all want to have that at every drive-thru in the world."
See the amazing footage below, and please SHARE to show the deaf community your support!
Starbucks! This is what I'm talking about! ❤️Share it away! We can change the world! :)For Licensing/Usage Please contact licensing@viralhog.com
Posted by Rebecca King on Tuesday, November 3, 2015
