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Sephora is the one-stop shop for makeup and beauty addicts. However, like any other workplace, some of the employees can be total duds. The problem with that is: When customer service is bad, it can leave you feeling bad — especially when things like vanity are concerned.
People walk into Sephora, sometimes in their most vulnerable state. They're looking for skin care solutions for acne or (because society hates old people) to reduce the signs of aging. They're hoping to walk out of the store feeling more confident, but in these Sephora horror stories, they end up feeling so much worse.
The woman who was told she "must feel ugly."
The woman who was told Sephora doesn't carry makeup for people with dark skin.
The woman who was told she was so pale she looked "sickly."
The 17-year-old girl who got told she "looked dirty" because she had regular, old, teenage acne.
The 24-year-old who got told she looked too old for her age.
The woman who was class-shamed for not "looking the part" so to speak.
The woman who just wanted a new foundation but got shamed for having acne instead.
The other woman who was class-shamed but fought back.
The person accused of shoplifting because they ... had acne.
The woman who wanted a makeover but was told there was no way to make her look better.
The Sephora employee who doesn't GAF about your recent foot surgery.
The person who was told they can't afford Marc Jacobs.
A 23-year-old walks into Sephora at 10 a.m. just looking for a few samples before the VIB Rouge sale, but all she got was some serious ageism.
Why can't every Sephora employee just be Rihanna?
